Terms and Conditions

1. INTRODUCTION

Welcome to ShreeGold, an e-commerce platform operated by MASTROPAY TECHNOLOGIES PRIVATE LIMITED ("we," "our," or "us"). By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before making any purchase.

2. ELIGIBILITY

By using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract under Indian law.

3. ACCOUNT REGISTRATION

• You may need to create an account to access certain services.
• You are responsible for maintaining confidentiality of login credentials.
• You agree to provide accurate and up-to-date information.

4. ORDERS AND ACCEPTANCE

• All product orders are subject to availability and acceptance by us.
• We reserve the right to cancel or refuse any order at our discretion.
• Order confirmation does not guarantee dispatch until payment is received.

5. PRICING AND PAYMENT

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We accept payments through credit/debit cards, UPI, net banking, and other secure gateways.
• In case of pricing errors, we reserve the right to cancel or adjust orders.

6. SHIPPING AND DELIVERY

• We aim to deliver products within the estimated timelines, but delays may occur due to external factors.
• Shipping charges, if applicable, will be displayed during checkout.
• Risk of loss passes to you upon delivery.

7. RETURNS, REFUNDS, AND EXCHANGES

• Products may be returned within 7 days of delivery if they are unused, undamaged, and in original packaging.
• Certain items such as personal care, customized, or perishable products are non-returnable.
• Refunds will be processed to the original payment method within 7–10 business days after quality checks.

8. PRODUCT INFORMATION

• We make every effort to display accurate product details, descriptions, and images.
• However, we do not guarantee that product colors, packaging, or specifications will exactly match as displayed.

9. USER RESPONSIBILITIES

• You agree not to misuse the website or engage in fraudulent transactions.
• You must not copy, distribute, or exploit any content from our website without permission.

10. LIMITATION OF LIABILITY

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our maximum liability for any product-related claim shall not exceed the purchase price of the product.

11. PRIVACY POLICY

Your personal information is collected and used in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

13. CHANGES TO TERMS

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website after changes constitutes acceptance.

14. GOVERNING LAW

These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Ludhiana, Punjab.

15. CONTACT INFORMATION